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For standard designs, we accept orders until 5:00 PM for same-day delivery. For complex, detailed, or multi-tier custom theme cakes, we highly recommend placing your order at least 3 to 5 days in advance.
Every cake is handcrafted, and individual chefs have unique styling and baking techniques. While minor variations in design, shape, and color may occur, we always ensure the product is as close as possible to the description and photograph.
If an item is unavailable, we will attempt to contact you to choose an alternate product. If we cannot reach you, we will proceed with an alternate substitution of equal or higher value so your special occasion isn’t disrupted.
Setup times depend entirely on the scale of the event. Standard backdrops, room surprises, or entry arches typically take 1.5 to 3 hours of on-site styling. Larger wedding halls or multi-tiered venues may require additional time.
Yes, we are highly experienced with venue deliveries. You must provide detailed information, such as the facility name, full address, phone number, and recipient details. If a hotel guest has not checked in yet, the order will be left at the reception and considered executed. Note that many ICU hospital wards strictly prohibit fresh flowers.
Fixed-Time Delivery: We aim to deliver within a window of +30 or -30 minutes of your selected time slot.
Midnight Delivery: Deliveries are dynamically executed between 11:00 PM and 11:59 PM. We recommend choosing a calendar delivery date that is one day prior to the actual date of the occasion.
Because cakes and flowers are highly perishable, we make only one delivery attempt. If the address is incorrect, the premises are locked, the recipient is unreachable, or they refuse the delivery, the order will be considered fully executed and no refund will be issued.
Refund eligibility is calculated based on when the cancellation request is submitted relative to your selected delivery time slot:
More than 24 hours notice: 90% refund to your bank account, or a 100% refund credited to your BAKES24 wallet.
Between 12 to 24 hours notice: 80% refund to your bank account, or a 100% refund credited to your BAKES24 wallet.
Within 12 hours notice: 100% cancellation fee applies; 0% refund is applicable.
Exceptions: Same-day delivery orders, midnight orders, courier products, and special occasion days (like Valentine’s Day or Mother’s Day) are entirely non-cancellable.
